Service 12
Guest Experience & Private Residence Services
Guest service standards and private residence care delivered with discretion.
"Service standards and residence care matched to the property's positioning."
Available as a standalone service agreement or as part of an integrated management mandate. Scope, reporting, and accountabilities are defined with ownership at the outset.
Scope of service
- 01Guest service standards
- 02Concierge coordination
- 03Private residence management
- 04Owner arrival preparation
- 05Housekeeping and maintenance coordination
- 06Guest satisfaction programs
- 07Service specification management
- 08Residence inspections
- 09Owner communications
- 10Service quality oversight